Managed Services

Remote Infrastructure monitoring

Managing the IT budget and resource cost is key to global competitiveness. Remote Infrastructure monitoring enables you to dramatically reduce IT expenditures with faster & flexible service.

RIM is a value-added IT service that facilitates access and monitoring of the IT Infrastructure services from a Remote / Offshore location cost effectively.

Our Infrastructure Management teams work 24x7x365 to monitor your IT infrastructure and proactively take action before it impact the users. Our team maintains your systems and servers’ health and application hosted on it, ensuring high service uptime. We provide a spectrum of solutions based on your changing needs meeting stringent SLAs for your business goals.

We are vendor neutral when it comes to monitoring of IT infrastructure and work with client monitoring application.

Network & Security
  • 24X7 proactive monitoring of network & security infrastructure
  • Components: routers, switches, wireless, firewall, IDS, IPSInternet, P2P, MPLS wan monitoring
  • Network performance monitoring & reporting
  • Network capacity monitoring (hardware, WAN links) Net flow traffic analysis
  • Syslog & security events monitoring
  • Vendor and Services Provider incident coordination
  • L1 configuration, DR & BCP support
  • OS update & security patch management
Server
  • 24X7 proactive monitoring of server infrastructure (on premises & cloud)
  • Servers: Microsoft Windows, Unix, Virtual Servers (UCS, Vmware, HyperV, KVM)
  • CPU & memory monitoring
  • Critical services monitoring
  • Server capacity monitoring & patch management
  • Server critical event monitoring
VOIP
  • Proactive monitoring of Cisco UCM, VOIP & legacy telephony infrastructure
  • Components: Cisco UCM, legacy PBX (supporting SNMP), open source VOIP, routers, E1, T1 & SIP trunks
  • E1, T1, SIP trunks monitoring
  • Vendor and Services Provider incident coordination & support
Cloud
  • Monitor cloud infrastructure including servers, Load Balancer, DB, Service.
  • Monitor backup & data replication
  • Monitor cloud resource utilization
Customized services
Space, Resource Augmentation
  • Build offshore center as per the business requirements.
  • Provide IT infrastructure
  • Provision space dedicated or shared
  • Resource augmentation for client business requirement (Developer, IT Infra support)
  • End to End management of Space, IT Infrastructure & resources.
Service Desk
  • Incident reporting for infrastructure critical alerts on client ITSM portal
  • Problem ticket generation on client ITSM portal for reoccurring incidents
  • Critical infrastructure incident escalation as per client escalation matrix
  • Server Incident Management (SIM) process for major incidents
App Management
  • Application release management
  • Monitoring and managing application health & dependent services and infrastructure
  • Monitoring and managing application database
  • Monitoring and managing OS & application security patches
  • Analysis and troubleshooting of application issues
  • Process automation to increase application efficiency & performance improvement
  • File integrity monitoring & management
  • SSL certificate management
Why FTB Communications for remote monitoring services?
Responsive

Our round the clock and end-to-end remote monitoring services help-desk are available to all types and size of issue.

Achievers

Irrespective of scattered business network we ensure to provide outsource remote monitoring services to all of your operation centers with same quality of service.

24/7 real-time monitoring

Any device going down, or network facing downtime is monitored day and night by performance tools or client provided tools, which are also built for risk notification. A dedicated engineer own the issue and take necessary actions or escalation to client team.

Proactive

Outsource our flawless remote monitoring services to resolve issues with perfection before it impact the end users.

Flexibility

Despite of being an outsource remote monitoring service provider, we offer flexible remote monitoring and management outsource services.

Skilled Resources

We onboard the skilled, certified resources to support the client infrastructure. We also provide the required training to the resources to enhance the support and fill the technical gap. Buffer resources to mitigate the risk related to attrition, contingency to avoid impact to customer.

Our Process

This is our structured 6 step approach that will help you seamlessly transition to our services. Our mantra to keeping up to these 6 steps is : “Plan, Do, Check, Act” at every step of execution.

About FTB Communications

Quick Facts
Case Study

Outsourcing my IT needs to FTBC has proved to be extremely valuable. Their execution, coupled with extraordinary customer service and attention to detail, has turned FTBC into a trusted partner and a pillar of our business. We were able to realize a 30% reduction in IT infrastructure, primarily driven by 45% gains in IT staff productivity.

IT Manager, Major Payment Gateway Provider in Japan

We have outsourced the L1 monitoring support to FTBC & found extremely useful. Their consistent quality of services improves customer satisfaction & team is now more focused on critical issues & new services. We realised the cost reduction on resources, infrastructure & gained customer confidence.

Director, Managed Service Provider in Japan
Contact

FTB Communications Pvt. Ltd.

Office No. 03, First Floor, Survey No. 846, Near Marathwada College, Shivajinagar,
Pune - 411004, Maharashtra, India