Customized Services

Capacity Management

Capacity Planning and Configuration Management

Service Desk

24/7 IT Help & Service Desk Support

App Management

Application Monitoring & Production Support

Configuration & Capacity Management

  • Configuration backup for network and security infrastructure

  • Support L2 team for BCP, DR activities

  • L1 changes support (Switch port Shut/no shut, VLAN Change etc.)

  • Infrastructure capacity monitoring for proactive capacity planning

  • Network hardware

  • Server hardware

  • Data link, internet links, E1/T1/SIP links

Service Desk

  • Incident reporting for infrastructure critical alerts on client ITSM portal

  • Problem ticket generation on client ITSM portal for reoccurring incidents

  • Critical infrastructure incident escalation as per client escalation matrix

  • Server Incident Management (SIM) process for major incidents

App Management

  • Application release management

  • Monitoring and managing application health & dependent services and infrastructure

  • Monitoring and managing application database

  • Monitoring and managing OS & application security patches

  • Analysis and troubleshooting of application issues

  • Process automation to increase application efficiency & performance improvement

  • File integrity monitoring & management

  • SSL certificate management