Your Managed Service Partner
We help you with cost reduction and easy forecasting of your IT budget, improved productivity and optimization through better staff utilization, SLA compliant managed servicesRead more
Managing the IT budget and resource cost is key to global competitiveness. Remote Infrastructure monitoring enables you to dramatically reduce IT expenditures with faster & flexible service.
RIM is a value-added IT service that facilitates access and monitoring of the IT Infrastructure services from a Remote / Offshore location cost effectively.
Our Infrastructure Management teams work 24x7x365 to monitor your IT infrastructure and proactively take action before it impact the users. Our team maintains your systems and servers’ health and application hosted on it, ensuring high service uptime. We provide a spectrum of solutions based on your changing needs meeting stringent SLAs for your business goals.
We are vendor neutral when it comes to monitoring of IT infrastructure and work with client monitoring application.
Our round the clock and end-to-end remote monitoring services help-desk are available to all types and size of issue.Achievers
Irrespective of scattered business network we ensure to provide outsource remote monitoring services to all of your operation centers with same quality of service.24/7 real-time monitoring
Any device going down, or network facing downtime is monitored day and night by performance tools or client provided tools, which are also built for risk notification. A dedicated engineer own the issue and take necessary actions or escalation to client team.
Outsource our flawless remote monitoring services to resolve issues with perfection before it impact the end users.Flexibility
Despite of being an outsource remote monitoring service provider, we offer flexible remote monitoring and management outsource services.Skilled Resources
We onboard the skilled, certified resources to support the client infrastructure. We also provide the required training to the resources to enhance the support and fill the technical gap. Buffer resources to mitigate the risk related to attrition, contingency to avoid impact to customer.
This is our structured 6 step approach that will help you seamlessly transition to our services. Our mantra to keeping up to these 6 steps is : “Plan, Do, Check, Act” at every step of execution.
We first understand your requirements, perform due diligence and assess how to meet them
After the assessment is complete, we produce a detailed proposal for your review and feedback
We finalize a Service Level Agreement, outlining the objectives, roles and responsibilities of both the parties
A quick deployment of our services ensues
Services are executed and tracked according to the Service Level Agreement, which ensures that we deliver according to agreed upon commitments
To ensure superior ongoing support, we consistently track performance and stay in constant communication with clients and partners
Providing Managed Services since 2015
Bilingual Technical Professionals
We are well versed with different monitoring & management tool, but we are tool agnostic.
Best in class ITIL processes to maximize operational efficiency
Certified Technical Resources
Outsourcing my IT needs to FTBC has proved to be extremely valuable. Their execution, coupled with extraordinary customer service and attention to detail, has turned FTBC into a trusted partner and a pillar of our business. We were able to realize a 30% reduction in IT infrastructure, primarily driven by 45% gains in IT staff productivity.IT Manager, Major Payment Gateway Provider in Japan
We have outsourced the L1 monitoring support to FTBC & found extremely useful. Their consistent quality of services improves customer satisfaction & team is now more focused on critical issues & new services. We realised the cost reduction on resources, infrastructure & gained customer confidence.Director, Managed Service Provider in Japan