Remote Monitoring

Network

24X7 Proactive Network Monitoring

Security

OS Update & Security Patch Management

Server

Server Critical Event Monitoring

VOIP

24X7 Proactive Monitoring of Cisco UCM, VOIP…

Reporting

Detailed Reporting & Analysis

Network And Security

  • 24X7 proactive monitoring of network & security infrastructure

  • Components: routers, switches, wireless, firewall, IDS, IPSInternet, P2P, MPLS wan monitoring

  • Network performance monitoring & reporting

  • Network capacity monitoring (hardware, WAN links)Net flow traffic analysis

  • Syslog & security events monitoring

  • Vendor and Services Provider incident coordination

  • L1 configuration, DR & BCP support

  • OS update & security patch management

Server

  • 24X7 proactive monitoring of server infrastructure (on premises & cloud)

  • Servers: Microsoft Windows, Unix, Virtual Servers (UCS, VMware etc.)

  • CPU & memory monitoring

  • Critical services monitoring

  • Server capacity monitoring & patch management

  • Server critical event monitoring

VOIP/IP Telephony

  • 24X7 proactive monitoring of Cisco UCM, VOIP & legacy telephony infrastructure

  • Components: Cisco UCM, legacy PBX (supporting SNMP), open source VOIP, routers, E1, T1 & SIP trunks

  • E1, T1, SIP trunks monitoring

  • Vendor and Services Provider incident coordination & support

Reporting & Analysis

  • Monitor up-time for data center infrastructure & critical services (Data Link, Internet, Network, Server etc.)

  • Service Level Agreement monitoring for third party services

  • Internet Link, data links (WAN), communication links (T1,E1, SIP etc.)

  • Incident reporting for services provided by third party suppliers

  • Dashboard for management review:
  1. Overall infrastructure up-time report
  2. Incident analysis with problem tickets
  3. Proactive monitoring of critical issues & resolution time